FAQs

Yes, booking is necessary. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

It’s easy. It takes no longer than 5 minutes. Do it here.

You will receive a confirmation e-mail right after your booking request.

The early you book the better. There are days fully booked months in advance.

Our tours and services are available in English.
But let us know if you want it in another language. Additional charges may apply.

Of course, you can. Private tours are available on request. There are several available options to customize the tour length, start times, distance, locations. Do not hesitate to contact us through our e-mail or call us on 0030-6940887953

All tours are privately booked per group, so you can enjoy your experience on your own, with your families or friends.

Yes, there is a possibility for smoking and photo stops during the tours.

Unfortunately currently our tours are not available for people with disabilities and difficulties.

As long as they can keep up with the group, they are more than welcome.

Our driver will wait in the arrival hall with your name card.

Infants 0-4 FREE
Children 5-11 Half price
Over 12 Full price

You can pay by cash during the tour or you can use a bank transfer.

Payment will be made in Euros.

Yes, of course you can.

If you are going to be more than 10 minutes late to the tour, it is recommended to reschedule your tour for a later date or time. You can do this by contacting our customer service team by phone or email.

As much as we love dogs, we can’t have them on board because not everyone feels comfortable around them.

Yes, we offer the best getaway deals in Crete: you are welcome to request a preferred tour and our travel agent will advise on it by providing you with the best solution.

Yes, all the services provided on our official website or quoted by a travel agent include taxes.

Yes, you can cancel the booking anytime.

Your camera, good mood and your appetite. We take care of the rest!

We limit our visits to a maximum of 8 people for greater comfort and better conviviality!

Yes, you have access to the toilets of partner establishments throughout the visit.

If you cannot find the tour you want, no worries. Just tell us what you are looking for and we will be happy to make a customized solution based on your needs.

For shore excursions, your driver/guide will be waiting for you at your ship´s exit point. For day excursions your driver/guide will be waiting for you at your Hotel or accommodation.

We have Samaria Gorge hiking tour that is 18km long,and Richtis hiking tour.

After many years of experience,we’ve choose the best taverna with localfood.

Tours in Heraklion is licensed by the Greek Tourism Authority to operate incoming travel services. Our operators license number is MITE 1039E60000373301 and this is clearly displayed on the website.

Absolutely, no problem at all! You can contact us via the Contact Us page (top right of this website). Specify what is of interest to you, your dates of travel and number of passengers (including children under 12yrs).

We are greatly appreciative of feedback and comments may be left on our page, Tripadvisor and Google page.

No, we do not require prepayment to confirm the tour.

We are not responsible for your items, but if you forget something in the van, we try to ensure you’ll receive your lost item in time before your departure from Crete or we will send it back to your country address.

Yes, we stay during the tour along with our group, except in the archaeological sites and museums.

We would love to see what you’ve been up to on our tours! So, you can share your photos on our website, Facebook, Instagram, Google or on Tripadvisor.

We will review your request and send you an email confirming the booking.

Tips are optionally not mandatory.